Barranquilla | Customer Service Specialist ‑ Spanish Speaking I HE

A telecommunications campaign role covering inbound calls, basic technical support, cross-selling and customer retention for a global outsourcing company. It requires a high school diploma and Spanish-language communication skills, and is based at the Barranquilla, Colombia site.

• Answer telephone calls and respond to customer inquiries
• Meet quality, productivity and SLA metrics
• Provide basic technical support information
• Share information about products and services
• Handle renewals, refunds and similar requests
• Handle objections and retain customers
• Transfer calls to the appropriate department

• Completed high school diploma
• Excellent verbal and written communication skills
• Ability to multitask and handle multiple systems
• Active listening and customer understanding
• Logical thinking for analysis and problem solving
• Basic handling of technology tools (CRM, email, internal systems)

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.