Taking applicationsTechnical Support·Posted 8d ago
Cloud Support Engineer
AlphaSenseVerified company
Remote - United States
Pay
$48–$53.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
United States
Open to people in the United States
EnglishMid level
About the role
Cloud Support Engineer at AlphaSense providing second-line technical support for SaaS and private cloud customers, troubleshooting with logs, CLI tools, and scripting. It is a US-remote full-time role with a $100,000–$111,000 base salary range and growth paths into senior support or SRE.
What you'll do
- Act as second-line technical support for customer queries
- Diagnose issues using logs, traces, and reproducible test cases
- Escalate out-of-scope issues to engineering with high-quality artifacts
- Collaborate across regions and time zones
- Contribute to runbooks, KEDB articles, and FAQs
- Advocate for customers in internal discussions
- Use AI tools for investigations, log analysis, communication, and documentation
What you'll need
- 2-4 years in technical support, IT operations, or cloud operations
- Bachelor's in Computer Science, IT, or equivalent experience
- CLI tools and scripting skills in Python, JavaScript, or similar
- GraphQL, REST APIs, and MCP-related troubleshooting knowledge
- Familiarity connecting LLMs to external tools and multi-agent systems
- Exposure to alerting and logging systems
- Experience managing customer support cases through their lifecycle
- Ability to explain complex technical concepts clearly
Skills
Technical troubleshootingCloud operationskubectl and awscliScripting (Python/JavaScript)GraphQL/REST APIsKubernetes/DockerAI tools for support workflowsCustomer case management
Benefits
Performance bonusEquityGenerous benefits program
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.