Customer Service Representative (English)
SutherlandVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
On-site English customer service in Cairo: handle customer calls professionally and keep satisfaction high for Sutherland's global clients. B2/C1 English required; flexibility for night and overnight shifts.
What you'll do
- Handle customer calls with professional phone etiquette
- Resolve customer issues and questions
- Keep customer satisfaction high
- Use CRM tools to log interactions
What you'll need
- Fluent English (B2/C1)
- Customer-facing experience is a plus
- Familiarity with CRM tools is a plus
- Flexible for night and overnight shifts
- Able to work on-site in Cairo
Skills
Benefits
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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Applications close on 17 November.