Customer Service Representative ‑ MZ
SutherlandVerified company
Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
This is an on-site customer service role in Alexandria, Egypt with Sutherland, handling customer inquiries and resolving issues by phone. It is open to fresh graduates and requires fluent English plus willingness to work night and overnight shifts.
What you'll do
- Handling customer interactions with efficiency and empathy
- Providing tailored solutions to meet customer needs
- Ensuring a positive customer experience through effective communication
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and customer support skills
- Ability to enhance customer satisfaction and customer experience
- Problem-solving skills
- Active listening
- Attention to detail
- Flexibility with night and overnight shifts
- Professional phone etiquette and communication techniques are a plus
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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