French Customer service
RayaCXVerified company
On-site — 6th of October City, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
6th of October City, Egypt
About the role
A full-time, on-site French customer service role with RayaCX in 6th of October City, Egypt. Representatives handle French-speaking customers by phone, email and chat, with health insurance and training provided.
What you'll do
- Handle customer inquiries by phone, email and chat
- Resolve complaints and requests professionally
- Build and maintain customer relationships
- Keep accurate records of interactions
- Collaborate with team members
- Stay current on products and services
- Meet individual and team targets and KPIs
What you'll need
- Fluent in French and English
- Customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask in a fast-paced environment
- Flexible to work shifts and weekends
- High school diploma or equivalent
Skills
Benefits
About RayaCX
RAYA Customer Experience (RayaCX) provides BPO and customer experience services for Fortune 1000 companies across North America, Europe, the Middle East and Africa. Since 2001 it has run contact centers in Egypt, including Cairo, 6th of October City, Alexandria, Assiut and Hurghada, with English, Arabic and multilingual teams. These roles are on-site.
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