Taking applicationsChat / Email·Posted 8d ago
Senior Client Success Manager – New York, NY
CordialVerified company
Remote (US)
Pay
$55.5–$69.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishSenior level
About the role
Senior client success role for Cordial’s enterprise accounts, owning strategy, executive relationships, renewals, and upsells while a solutions team handles day-to-day execution. It is remote within the US but requires visiting a New York City client about twice weekly, and no visa sponsorship is available.
What you'll do
- Serve as strategic advisor to enterprise clients
- Own client outcomes and success plans
- Lead executive business reviews
- Drive strategic roadmaps
- Own renewals, upsells, and expansion
- Manage escalations with accountability
- Track client health and competitive threats
- Partner with Product, Engineering, Sales, and Marketing
What you'll need
- 7+ years in enterprise client-facing SaaS role
- Bachelor’s degree or equivalent experience
- Experience in solutions-led or delivery-led model
- Commercial ownership of renewals and upsells
- VP and C-suite relationship track record
- Technical curiosity about data architecture and martech stacks
- Curiosity about AI in marketing technology
- Excellent communication and organizational skills
Skills
Client success strategyExecutive relationship managementRenewals and upsellsSaaSEmail/SMS marketing technologyAI in marketingEscalation managementCross-functional collaboration
Benefits
Health insurancePaid time offPerformance bonusEquity401k matchChildcare reimbursementContinued education reimbursementWork/life balance
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Applications close on 18 November.