Taking applicationsTechnical Support·Posted 12d ago
Support Engineer
Spreedly
USA
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
Support Engineer at Spreedly focused on complex payments and SDK/API customer investigations, engineering escalations, and coaching support teammates. The full-time role is listed for the USA and blends hands-on technical support with cross-functional project ownership.
What you'll do
- Own complex technical investigations for top-tier accounts
- Reproduce customer issues in test environments
- Build clear engineering escalations
- Troubleshoot Checkout SDK issues and share knowledge
- Manage incidents and keep customers informed
- Identify recurring patterns and lead retrospectives
- Improve documentation and coach support teammates
- Own cross-functional projects from definition to rollout
What you'll need
- Foundation in software development
- Experience troubleshooting SDKs and APIs
- Customer-facing technical experience
- Clear communication during complex investigations
- Ability to coach and lead without formal authority
- Independent problem-solving and project ownership
- Payments experience strongly preferred
Skills
SDK troubleshootingAPI troubleshootingSource code investigationLog analysisIncident managementCustomer communicationTechnical documentationCoaching
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