Taking applicationsTechnical Support·Posted 8d ago
Technical Support Engineer
insightsoftwareVerified company
USA - Remote
Pay
$31.5–$39/hr
Job type
Full-time · Remote
Hours
US hours
Location
USA
Open to people in the United States
EnglishMid level
About the role
A technical support role for insightsoftware's equity management platforms, handling data analysis, file feeds, SQL/database troubleshooting, and customer cases. It requires fluent English, US Pacific working hours, and SQL/FTP/data management experience, with a US salary range of $65,000–$81,000.
What you'll do
- Provide data analysis, report writing, file management, database auditing, and technical support
- Monitor daily file feeds for timeliness and accuracy
- Troubleshoot data interface and file feed issues
- Test and document unresolved customer cases
- Escalate product defects or data issues to engineering and product management
- Manage customer cases in Salesforce
- Document knowledgebase solutions
- Assist with direct customer inquiries during peak volume
What you'll need
- Fluent English
- Ability to work US Pacific hours
- SQL, FTP, data management, and file interface experience
- Relational database and SQL scripting experience
- Advanced Excel skills desired
- Salesforce and Jira knowledge a plus
- Strong problem-solving and communication skills
- Bachelor's degree preferred but not required
Skills
SQLFTPData managementFile interfacesRelational databasesAdvanced ExcelSalesforceJira
Benefits
Performance bonus
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.