Taking applicationsChat / Email·Posted 8d ago
Customer Success Engagement Rep
Mitratech TrakstarVerified company
Remote Mexico
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Remote Mexico
EnglishEntry level
About the role
A customer success engagement role focused on outbound calls to employer groups to schedule platform demos and support onboarding. It is remote but restricted to candidates residing in Mexico.
What you'll do
- Call employer groups to schedule platform demonstrations
- Keep the onboarding demo pipeline full through proactive outreach
- Coordinate onboarding with implementation and account teams
- Set up new partner portals and edit existing portals
- Assist with bulk user and client uploads
- Document activity in Salesforce and internal tools
- Share product feedback with support, account, product, and success teams
- Report monthly goals and KPIs
What you'll need
- Must reside in Mexico
- 1+ years of customer service, telemarketing, administrative, or sales experience preferred
- Excellent interpersonal, verbal, and written communication skills
- Computer proficiency including Microsoft Office, email, internet, and CRM systems
- Ability to manage a heavy volume of phone communication
- Ability to organize and manage multiple priorities
- Ability to work independently and as part of a team
- Associate's degree or equivalent combination of education and experience
Skills
Outbound callingCustomer serviceActive listeningMicrosoft OfficeCRM systems (e.g., Salesforce)High-volume phone communicationPrioritizationTeam collaboration
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Applications close on 18 November.