Banking Support Associate (Kingston)

This is an onsite banking customer-service role in Kingston, Jamaica, answering inbound calls about accounts, payments, and banking products. It offers paid training and health/life insurance, but requires flexible availability for any assigned shift, including weekends and public holidays.

• Answer inbound calls from banking consumers
• Respond to inquiries about banking and account issues
• Process payments
• Perform general account maintenance
• Assess customer needs and guide customers
• Up-sell customers to new products or services when encouraged

• Must be 18 years or older
• Minimum 2-3 CXC/GCE subjects including English, or U.S. high school diploma/GED
• Valid government-issued ID, TRN, and NIS card
• Pass criminal background check and drug test as needed
• Flexible availability for any assigned shift, weekends, and public holidays
• Able to train and/or work onsite
• Minimum 35 wpm typing with 80% accuracy
• Basic Microsoft Office experience

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.