Taking applicationsTechnical Support·Posted 8d ago
Customer Support Engineer (Tier 1)
TailscaleVerified company
Remote (Canada)
Pay
$28.5–$45/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Canada
EnglishEntry level
About the role
Tailscale is hiring a Tier 1 Customer Support Engineer to troubleshoot less complex networking and configuration issues for users. The role is fully remote but listed for Canada and focuses on high-volume technical ticket support with strong written communication.
What you'll do
- Resolve configuration and networking challenges for less complex issues
- Manage a high-velocity ticket queue
- Meet time to first response and time to resolution targets
- Maintain high CSAT scores
- Provide clear and accurate technical guidance
- Balance high ticket volume with technical depth
- Identify recurring friction points
- Advocate for user experience improvements
What you'll need
- Tinkerer’s mindset and curiosity for how things work
- Foundational understanding of networking fundamentals
- Troubleshooting across macOS, Windows, Linux, and mobile OS
- Familiarity with Jira and Slack
- Excellent written communication skills
- Ability to explain technical concepts with empathy and clarity
- Proactive approach to learning new technologies
Skills
Networking fundamentalsDNSIP addressingFirewallsRoutingmacOS troubleshootingWindows troubleshootingLinux troubleshooting
Benefits
Paid time offHealth insuranceEquipment providedInternet stipendFlexible hoursCareer growthPaid in USDPaid parental leave
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Applications close on 18 November.