Technical Customer Support (Contractor)
Trust WalletVerified company
Remote — global
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Worldwide
Open to people in the United States
About the role
6-month contract supporting Trust Wallet users with a technical edge: investigate issues with logs and dashboards, help with incident response, and keep users informed. Global and fully remote, English only; 2–4 years in support or operations at a fintech, SaaS or crypto company.
What you'll do
- Investigate and troubleshoot issues using internal tools, logs and dashboards
- Communicate clearly with users during issues and incidents
- Help with incident response and resolution tracking
- Spot trends and anomalies in user feedback
- Handle access requests following set procedures
What you'll need
- 2–4 years in customer support, technical support or operations (fintech, payments, SaaS or crypto)
- Excellent written and spoken English
- Flexible hours, including nights and weekends
- Schedule that covers LATAM and North America
- Plus: crypto wallets, APIs, on-chain transactions
Skills
Benefits
About Trust Wallet
Trust Wallet is a secure, self-custody Web3 wallet that lets people own and control their digital assets: manage crypto, access dApps, and buy and sell in one place. It is a global, fully remote organisation with a flat structure and international teams.
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Applications close on 17 November.