Taking applicationsChat / Email·Posted 15h ago
Spanish Bilingual: Content Processing Specialist (Customer Service/Content Moderation) (Braga)
BrickBrandsVerified company
Braga, Portugal
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Braga, Portugal
EnglishPortugueseSpanishMid level
About the role
This is a remote Spanish/Portuguese bilingual content processing and customer service role focused on social media moderation, public comments, DMs, and CRM-based support. It requires 2+ years of CX or social care experience and involves an 8-hour rotating shift.
What you'll do
- Respond to public comments with brand tone
- Manage DMs and private support conversations
- Use a CRM to review history and document cases
- Support account, login, billing, refunds, and cancellations
- Provide product guidance and technical triage
- Escalate high-risk issues and VIP situations
- Maintain quality and consistency across shifts
What you'll need
- High School Diploma or equivalent
- 2+ years in social care, community management, CX, or digital customer service
- Strong verbal and written communication
- Comfort with billing, subscriptions, access problems, and troubleshooting
- Fluent in English
- Near-native fluency in Portuguese and Spanish
- Stable home internet and good working environment
- Ability to work an 8-hour rotating shift
Skills
Social media moderationCustomer serviceCRM usageTroubleshootingAI-assisted draftingEscalation managementWritten and verbal communicationSocial media platform knowledge
Benefits
100% remote positionContinuous learning experienceCompetitive compensation based on location market ratesWork with global brandsDiverse and global team environmentFeedback and suggestions considered
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