Customer Service Associate
SutherlandVerified company
Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Customer Service Associate role at Sutherland in Cairo, handling customer interactions by phone to address inquiries and resolve issues. It is a full-time on-site position open to fresh graduates, requiring fluent English and flexibility for night and overnight shifts.
What you'll do
- Handle customer interactions with efficiency and empathy
- Provide tailored solutions to meet customer needs
- Address customer inquiries
- Resolve customer issues
- Ensure a positive customer experience
- Maintain high levels of customer satisfaction
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service and customer support skills
- Problem-solving skills
- Active listening
- Attention to detail
- Customer-facing experience is a plus
- Familiarity with CRM tools is a plus
- Flexibility with night and overnight shifts
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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