Customer Service Representative ‑ Chat and Email ‑ English Speakers
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time customer service role in Cairo handling inbound and outbound calls, chats, and emails for client brands. It offers transportation, medical and social insurance, a night-shift allowance, and an immediate start for graduates with B2 English.
What you'll do
- Handle inbound and outbound calls, chats, and emails
- Assist customers with inquiries, order processing, and troubleshooting
- Build product and service knowledge
- Resolve routine customer issues
- Create positive customer experiences
- Collaborate with the team to meet service and performance goals
What you'll need
- Graduates only
- English level B2 or above
- Ready to start immediately
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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