Customer Support Associate with Danish & English – Sofia

A phone, email and chat support role for a telecom provider, handled in Danish and English with no sales or upselling. It is an onsite position at the company's Sofia office with paid training, health insurance and relocation support.

• Handle inbound inquiries via phone, email and chat
• Help with top-ups, SIM activation, roaming and account questions
• Resolve concerns and aim for first-contact resolution
• Document customer interactions and follow procedures
• Provide clear, empathetic support

• Danish minimum B2
• English minimum B2
• Undergraduate, graduate, postgraduate education or equivalent
• Strong verbal and written communication
• Good computer skills and ability to use multiple systems
• Available Monday to Friday, 09:00–18:00
• Onsite in Sofia office

Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.