Taking applicationsChat / Email·Posted 8d ago
Customer Success Associate
VoltusVerified company
Remote
Pay
$33.5–$35.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
Specific countries
EnglishMid level
About the role
Customer Success Associate at Voltus who owns onboarding of commercial and industrial energy customers from signed contract to live site, then supports them through dispatch events. It requires 2+ years in customer-facing onboarding, implementation, account management, or project management and US or Canada work authorization, with no visa sponsorship.
What you'll do
- Run onboarding projects end to end
- Coordinate data collection, registrations, hardware installation, and testing
- Serve as the main customer point of contact
- Work with site contacts on curtailment plans, documentation, and installation
- Hand off work across Sales, Field Engineering, Market Ops, and Dispatch Ops
- Support customers through dispatch events and follow up on underperformance
- Improve onboarding handoffs, templates, and tracking
What you'll need
- 2+ years in a customer-facing role such as customer success, onboarding, implementation, account management, or project management
- Track record owning projects with many moving parts and stakeholders
- Comfort setting customer expectations
- Persistence and diplomacy without authority
- Habit of improving processes
- Interest in the energy transition
- Experience with Salesforce or similar CRM, Google Workspace, and Excel
- Authorized to work in the US or Canada; no visa sponsorship
Skills
Customer onboardingProject managementAccount managementSalesforce/CRMGoogle WorkspaceExcelStakeholder communicationProcess improvement
Benefits
Remote work
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Applications close on 18 November.