Taking applicationsTechnical Support·Posted 14h ago
IT Support Specialist
Nityo InfotechVerified company
Florence, KY, United States
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Florence, KY, United States
Open to people in the United States
EnglishMid level
About the role
This is a full-time IT application support role troubleshooting web and mobile apps, mobile devices, and tickets in a Windows environment. It is remote but based in Florence, KY and requires willingness to travel to client locations as needed.
What you'll do
- Provide first-level technical support for hardware/software
- Troubleshoot mobile device hardware/software
- Manage tickets in ServiceNow
- Perform functional testing and documentation
- Create/update knowledge base and work instructions
- Escalate tickets to Tier 3 support
- Provide user guidance for mobile/web apps
- Support technical/procedural documentation
What you'll need
- 1-3 years application development support experience
- Bachelor's in computer science/IT or related experience
- Knowledge of iOS and Android
- Excellent verbal and written communication
- Team experience
- Mobile device management and troubleshooting
- Application Development Lifecycle knowledge is a plus
Skills
Application supportTroubleshootingMicrosoft WindowsiOS/Android mobile OSServiceNowMobile device managementTechnical documentationApplication development lifecycle
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