Taking applicationsChat / Email·Posted 8d ago
Enterprise Customer Success Manager
SamsaraVerified company
Remote - Germany
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Germany
GermanEnglishMid level
About the role
Enterprise Customer Success Manager for Samsara, remotely based in Germany, partnering with top fleet and IoT customers to drive adoption and business value. Requires German fluency, 4+ years in senior customer success, account management, or strategic consulting, and up to 20% travel to customer sites in Germany, the Netherlands, and the UK.
What you'll do
- Build joint customer success plans
- Lead executive business reviews
- Run customer workshops
- Recommend workflow changes
- Explain IoT platform capabilities
- Mentor Customer Success and Support teams
- Ensure customer safety, efficiency, and sustainability outcomes
- Travel to customer sites up to 20%
What you'll need
- 4+ years senior Customer Success, account management, or strategic consulting
- Enterprise SaaS experience preferred
- Technical product experience
- Strong problem-solving
- Build trust with executives and stakeholders
- Bachelor's degree
- Fluency in German
- Reside in Germany
Skills
Customer successAccount managementStrategic consultingEnterprise SaaSTechnical productsProblem-solvingStakeholder communicationGerman fluency
Benefits
Flexible remote modelProfessional development stipendHealth insuranceParental leavePerformance bonusEquityAbove-market total compensation
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Applications close on 18 November.