Taking applicationsTechnical Support·Posted 8d ago
Technical Success Support, Specialist
BlackbaudVerified company
Remote - Costa Rica
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Costa Rica
EnglishEntry level
About the role
Technical support role for B2B SaaS clients, handling chat, phone, and web cases and troubleshooting software issues. It is a full-time remote position based in Costa Rica with after-hours support rotations.
What you'll do
- Deliver technical support via chat, phone, and web
- Triage and troubleshoot software incidents
- Use diagnostic tools such as browser developer tools, Postman, and log analysis
- Author and maintain Knowledgebase articles
- Participate in after-hours support rotations
- Maintain case documentation
- Analyze case trends and categorize incidents
- Act as liaison between customers and internal teams
What you'll need
- 1–3 years in technical support, IT helpdesk, or contact center
- Strong troubleshooting skills
- Familiarity with CRM or case management systems
- Excellent written and verbal communication
- Ability to learn new technologies quickly
- Customer-first mindset
- Collaborate across teams and manage priorities
- Experience with web applications, cloud platforms, APIs, payments, or email deliverability
Skills
Technical troubleshootingB2B SaaS supportCRM/case management systemsAPI testing and troubleshootingSSO and MFALog analysisKnowledge-Centered ServiceClear communication
Benefits
Remote work
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.
Applications close on 18 November.