Taking applicationsChat / Email·Posted 8d ago
Enterprise Customer Success Manager ‑ Public Sector
SamsaraVerified company
Remote - US
Pay
$42.5–$64/hr
Job type
Full-time · Remote
Hours
Flexible
Location
US
Open to people in the United States
EnglishMid level
About the role
Enterprise Customer Success Manager for Samsara's public sector customers, managing relationships with cities, states, school districts, and universities. Remote US role, excluding some metro areas, focused on joint success plans, executive reviews, and product adoption for an IoT platform.
What you'll do
- Ensure customers improve safety, efficiency, and sustainability
- Compose joint success plans with customers
- Orchestrate executive business reviews
- Conduct customer workshops and recommend workflow changes
- Explain Samsara platform capabilities to customers
- Mentor Customer Success and Support teams
- Work cross-functionally with Sales, Support, Sales Engineering, and Product
What you'll need
- 3+ years in senior Customer Success, account management, or strategic consulting
- Enterprise SaaS experience preferred
- Experience supporting technical products
- Strong problem-solving skills
- Strong stakeholder communication and trust-building
- Bachelor's degree from a 4-year institution
- Must reside in the US, excluding SF Bay, NYC, and Washington D.C. metro areas
- High emotional intelligence and priority management
Skills
Customer successAccount managementStrategic consultingEnterprise SaaSTechnical productsProblem solvingRelationship buildingStakeholder communication
Benefits
Flexible remote modelProfessional development stipendHealth insuranceParental leavePerformance bonusEquity for eligible roles
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Applications close on 18 November.