Taking applicationsTechnical Support·Posted 8d ago
Bilingual German‑English Technical Support Agent
InfluxVerified company
Remote — Egypt
Pay
Not listed
Job type
Full-time · Remote
Hours
EU hours
Location
Egypt
GermanEnglishMid level
About the role
A remote technical support role helping employees resolve IT issues with accounts, laptops, email, and workplace software through tickets, email, or phone. It requires native or near-native German and English plus 2–5 years of IT support or helpdesk experience.
What you'll do
- Act as first point of contact for IT support requests
- Troubleshoot account, laptop, and workplace tool issues
- Help with login problems, password resets, and system access
- Support email issues and basic software troubleshooting
- Assist with laptop setup, configuration, and device management
- Document issues and solutions in the ticket system
- Escalate complex issues to senior IT teams
- Provide friendly, service-oriented support
What you'll need
- Native or near-native German and English
- 2–5 years in IT Support, Helpdesk, or Service Desk
- Experience supporting end users in a business environment
- Familiarity with ticketing or IT support systems
- Hands-on experience with Microsoft Exchange, Intune, Active Directory, etc.
Skills
IT supportHelpdeskMicrosoft ExchangeMicrosoft IntuneActive DirectoryMicrosoft 365Windows troubleshootingmacOS troubleshooting
Benefits
100% remote workCollaborative global environmentExposure to international clientsOpportunities for growth and development
About Influx
Influx delivers brand-first service experiences from startup to scale. Founded in 2013, we’re bringing ‘on demand’ to customer support, globally + 24/7, via managing + optimizing both Human + AI agent support.
BPO / Customer Experience501-1000 employeesHQ: Melbourne, Australia
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