Taking applicationsTechnical Support·Posted 14h ago
Senior Field Technical Support Consultant
HPVerified company
Bengaluru, Karnataka, India
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Bengaluru, Karnataka, India
EnglishSenior level
About the role
Senior field technical support role for HP India, focused on resolving complex customer escalations and improving service quality across field operations. It combines technical escalation leadership, partner training, data analysis, and operational governance in Bengaluru.
What you'll do
- Own critical customer escalations and high-impact technical incidents
- Monitor and improve service quality and repair metrics
- Design and conduct technical training for partners and subcontractors
- Develop SOPs, knowledge articles, and troubleshooting guides
- Analyze service, repair, and material consumption data
- Build executive dashboards and operational reports
- Drive process improvement and automation initiatives
- Ensure warranty compliance and service policy adherence
What you'll need
- 8-12 years in Personal Systems and Technology Operations
- Bachelor's degree or diploma
- Technical escalation management experience
- Service delivery and field operations experience
- Data analysis and reporting skills
- Stakeholder management skills
- Cross-functional leadership experience
- Customer relationship management experience
Skills
Technical Escalation ManagementService Delivery & Field OperationsRCA & Problem SolvingCustomer Relationship ManagementData Analysis & ReportingOperational GovernanceProcess ImprovementStakeholder Management
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