Customer service ‑ Biggest Telecom company in the US ‑ AG
SutherlandVerified company
Alexandria, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Alexandria, Egypt
About the role
Full-time on-site customer service role in Alexandria with a US telecom client, handling customer calls and resolving issues. Open to fresh graduates and dropouts with B2/C1 English who can deliver empathetic support.
What you'll do
- Handle customer interactions
- Address customer inquiries
- Resolve customer issues
- Provide tailored solutions
- Ensure a positive customer experience
- Maintain customer satisfaction
What you'll need
- Fluency in English at B2/C1 level
- Strong customer service skills
- Strong customer support skills
- Ability to enhance customer satisfaction and experience
Skills
About Sutherland
Sutherland works with global brands on AI, automation, cloud and customer experience operations. In Egypt it runs large contact centers in Cairo and Alexandria that hire English and multilingual customer service representatives, usually with transport, medical insurance and paid training. These roles are on-site.
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