Taking applicationsTechnical Support·Posted 15h ago
Technical Support Agent 2 Hybrid
DATAMARKVerified company
Chihuahua, Mexico
Pay
$4–$5.5/hr
Job type
Full-time · Hybrid
Hours
Flexible
Location
Chihuahua, Mexico
SpanishEnglishMid level
About the role
Technical support role troubleshooting software, hardware, and networking issues via phone, email, and chat for DATAMARK in Chihuahua, Mexico. Hybrid full-time position requires bilingual Spanish/English and at least two years of programming experience with technologies such as SQL, PHP, or SharePoint.
What you'll do
- Troubleshoot and resolve technical issues related to software, hardware, and networking
- Respond to customer inquiries via phone, email, and chat
- Guide users through installation and configuration of software or hardware
- Document ongoing issues and resolutions in a ticketing system
- Collaborate with team members to share insights and solutions
- Stay updated on technology trends and product information
What you'll need
- Associates degree in Computer Science or related discipline, or equivalent experience
- Minimum two years of programming experience
- Strong knowledge of SQL Database, system log files, PHP, or SharePoint
- Analytical and customer problem-solving skills
- Knowledge of help desk activities and escalation processes
- Call center customer relationship skills
- Effective verbal and written communication
- Bilingual Spanish/English C1
Skills
Troubleshooting software, hardware, and networkingSQL DatabasePHPSharePointReading system log filesHelp desk escalation processesCall center customer relationship skillsBilingual Spanish/English
Benefits
All legal benefitsLife insuranceSavings fundPaid training
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