Taking applicationsTechnical Support·Posted 15h ago
Graduate Technical Support Representative German/English
HPVerified company
Ariana, Tunisia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Ariana, Tunisia
GermanEnglishEntry level
About the role
Graduate technical support role resolving hardware and software issues for customers in German and English. It is based in Ariana, Tunisia, with 0-2 years of experience required and no shift premium stated.
What you'll do
- Resolve moderate to complex technical problems via customer interactions
- Provide comprehensive responses about services, products, features, specifications, and repairs
- Assist customers proactively to prevent problems
- Collaborate with clients, programmers, QA testers, and managers
- Maintain trusted relationships within customer accounts
- Coordinate departmental work and serve as an escalation point
- Identify improvement opportunities and recommend solutions
- Monitor process execution and foster positive working relationships
What you'll need
- High School Diploma/GED/Higher Secondary education or commensurate experience
- 0-2 years of related work experience
- Fluent in German and English
- Preferred experience in remote support, telephone support, technologies, or customer environments
- Technical knowledge of hardware, software, operating systems, and peripheral devices
Skills
Active DirectoryDesktop SupportHelp Desk SupportIssue TrackingIT Service ManagementMicrosoft Office 365Microsoft Windows 10/11Technical Support
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