Taking applicationsVoice Support·Posted 15h ago
Customer Service Representative (Asia Remote ‑ Thai Speaker)
NuitéeVerified company
Thailand
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Thailand
EnglishThaiMid level
About the role
A customer service representative role at travel-infrastructure company Nuitée, handling booking issues and escalations for partners and hotels across Asia. It requires fluent Thai and Business English plus 3–4 years of support experience, and involves owning complex cases end to end and guiding junior team members.
What you'll do
- Resolve booking issues affecting partners and travellers
- Coordinate escalations across internal teams, hotels and partners
- Guide and support junior team members in real time
- Document recurring disruption patterns and flag them upstream
- Improve emergency processes and playbooks
- Build trust with partners through consistent follow-through
What you'll need
- 3–4 years of customer service experience, ideally in travel or hospitality
- Fluent Business English and Thai
- Additional Asian language is an advantage
- Comfortable with Microsoft Office and customer service tooling
- Organised, detail-oriented and decisive under pressure
- Full ownership of cases from first contact to resolution
Skills
Partner relationship managementEscalation handlingClear communicationCase ownershipMicrosoft OfficeCustomer service toolingProcess documentationTravel/hospitality knowledge
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