Taking applicationsVoice Support·Posted 14h ago
Customer Support Specialist
South Africa
Pay
$6–$7/hr
Job type
Full-time · Remote
Hours
US hours
Location
South Africa
EnglishMid level
About the role
Customer support role for an EV charging station company, focused on monitoring charger status, troubleshooting with property owners and drivers, and coordinating with maintenance teams. It is fully remote and full-time at 40 hours per week, requires 3+ years of support experience, and pays ZAR 17,000–20,000 monthly on EST business hours.
What you'll do
- Monitor EV charger statuses and identify issues
- Communicate with property owners and drivers to assist with troubleshooting
- Coordinate with maintenance teams for on-site support
- Document issues and resolutions in the system
- Escalate complex technical problems when necessary
What you'll need
- 3+ years of experience as a Customer Service Specialist or Technical Support Specialist
- Tech-savvy with strong problem-solving skills
- Excellent communication skills
- Ability to multitask and manage active issues efficiently
- Customer service or technical support experience in IT or related field preferred
Skills
Customer serviceTechnical supportTroubleshootingProblem-solvingCommunicationMultitaskingIssue managementDocumentation
Benefits
Training providedFully remoteWork from homeFull-time 40 hours/week
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.