Customer Service Agents ‑ English ‑ Qro
ConcentrixVerified company
Mexico City Downtown Insurgentes
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Mexico City Downtown Insurgentes
About the role
Customer service advisor role handling inbound and outbound calls or internet contacts to resolve routine product and service issues. It is a full-time, office-based position in Mexico City with English-language customer support work and monthly performance incentives.
What you'll do
- Interface with customers via inbound calls, outbound calls, or internet
- Provide customer service support
- Resolve routine problems regarding client products or services
- Maintain a pleasant and professional tone in customer contacts
What you'll need
- Intermediate to advanced English level
- High School diploma or equivalent
- 6 months call center customer service experience desired
- Ability to work under constant changes
- Strong computer navigation skills and PC knowledge
- Ability to multitask
- Shift rotation capability as needed
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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