Travel Support Agent with German
ConcentrixVerified company
Tbilisi, Georgia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Tbilisi, Georgia
About the role
Customer service role handling inbound/outbound calls and online inquiries for a global flights platform, requiring German and English. It is a full-time work-from-home position listed in Tbilisi, Georgia, with flexible shifts between 10:00 and 22:00 local time and benefits such as medical insurance, performance bonus and internet allowance.
What you'll do
- Provide customer service via inbound/outbound calls or internet
- Resolve routine customer problems
- Clarify customer requirements and use decision-support tools
- Greet customers courteously and professionally
- Maintain basic knowledge of client products and services
- Document and retrieve information in call tracking database
- Offer additional products and/or services
- Meet contractual KPIs
What you'll need
- Fluency in German, verbal and written
- Advanced English for training
- Excellent communication and customer handling skills
- At least 6 months customer service experience
- Good typing and computer skills
- Organized with problem-solving and analytical skills
- High school education
- Team player with a great attitude
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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