Taking applicationsVoice Support·Posted 14h ago
Bilingual Customer Service Representative II
DATAMARKVerified company
El Paso, Texas, United States
Pay
$15/hr
Job type
Full-time · On-site
Hours
Flexible
Location
El Paso, Texas, United States
Open to people in the United States
EnglishSpanishEntry level
About the role
A bilingual customer service role handling non-emergency police calls, taking reports, and guiding callers for El Paso's 311 line. It is an on-site position limited to U.S. citizens, requires English and Spanish fluency, and pays $15.00 per hour.
What you'll do
- Handle non-emergency police calls
- Take reports
- Provide calm, professional guidance to callers
- Serve as a link between the community and public safety
What you'll need
- High School Diploma or equivalent
- At least 1 year in a call center or 2 years customer service experience
- Must be a U.S. Citizen
- Fluent in English and Spanish (read, write, speak)
- Proficiency with computer systems and software
- Law enforcement or emergency services experience a plus
Skills
Strong communicationInterpersonal skillsMultitaskingProblem-solvingAttention to detailComputer proficiencyBilingual English and SpanishCalm under stress
Benefits
Health insuranceRetirement planLife insurancePaid time offDisability insuranceTraining & developmentWellness resourcesIn-house gym
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