Taking applicationsVoice Support·Posted 14h ago
Customer Experience Specialist (Contractor Role) (Europe EMEA)
MindvalleyVerified company
Europe EMEA
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Europe EMEA
EnglishMid level
About the role
Customer Experience Specialist contractor role supporting Mindvalley Academy students through community management, live event moderation, and customer success. The job focuses on premium learner support, on-camera Q&A, feedback loops, and cohort logistics in the Europe/EMEA region.
What you'll do
- Provide premium support via email and community platforms
- Moderate live session chat and facilitate on-camera Q&A
- Act as subject matter expert for program content
- Monitor student progress and intervene when learners fall behind
- Aggregate student sentiment and survey data for product teams
- Manage cohort logistics, calendar invites, and resource uploads
- Identify workflow improvements and automations
- Collaborate with tech teams on student-facing tools
What you'll need
- 2+ years in community management, customer success, or EdTech support
- Experience moderating live virtual events or webinars
- Comfortable on camera
- Bachelor's degree preferred
- Strong interest in personal growth and development
- Experience with premium or high-ticket customers desirable
- Google Sheets/Excel proficiency
- Experience with helpdesk software a plus
Skills
Community managementCustomer successLive event moderationZoom webinar moderationZendesk/IntercomData literacy and NPS reportingProject management toolsCommunication and empathy
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