Customer Service Advisor – German Speakers ‑ Cairo
ConcentrixVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
Customer Service Advisor role in Cairo handling inbound and outbound calls, chats, and emails for major clients. Requires German and English fluency and offers medical insurance, transportation, and promotion opportunities within six months.
What you'll do
- Handle inbound and outbound calls, chats, and emails
- Assist customers with inquiries, order processing, and troubleshooting
- Resolve routine customer problems
- Meet contractual KPIs
- Document customer interactions accurately
- Identify opportunities to offer additional products or services
- Build product and service knowledge
- Collaborate with the team to achieve performance goals
What you'll need
- Proficiency in German and English, written and verbal
- High school diploma
- Excellent communication and interpersonal skills
- Comfortable in a fast-paced, performance-driven environment
- Strong multitasking and prioritization skills
- Basic computer skills
- Detail-oriented and dependable
- Flexible to work rotating shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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