Call Center Agent
Crédit Agricole EgyptVerified company
On-site — Cairo, Egypt
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Cairo, Egypt
About the role
A full-time call center agent role at Crédit Agricole Egypt in Cairo, handling inbound and outbound customer inquiries and complaints for bank products and campaigns. The job is on-site and includes meeting call-center KPIs, monthly benchmarks, and assigned targets.
What you'll do
- Handle inbound/outbound inquiries about bank products, services, and marketing campaigns
- Handle client complaints and help reduce complaint ratio
- Meet call center KPIs
- Achieve monthly benchmark through call monitoring/CRM
- Apply customer service policy and online help
- Achieve assigned targets
- Apply compliance and bank policy
What you'll need
- Bachelor's degree
- Computer skills
- Ability to operate MS applications
- Interpersonal skills
- Written and oral communication
Skills
About Crédit Agricole Egypt
Crédit Agricole Egypt is a subsidiary of the Crédit Agricole Group, a market leader in Universal Customer-Focused Banking in France and one of the largest banks worldwide. With operations in 50 countries, Crédit Agricole Group seeks to serve the real economy by supporting its clients’ projects in all areas of retail banking and associated specialized business lines.
Interested? Sign up free to apply
Create your free Remote account to apply with your profile and resume, and see every hand-picked remote role in one place.