Taking applicationsVoice Support·Posted 4d ago
Senior Customer Success Manager ‑ Germany
Chainguard
Germany
Pay
Not listed
Job type
Full-time · Remote
Hours
Flexible
Location
Germany
EnglishSenior level
About the role
This is a post-sales customer success role focused on onboarding, adoption, and renewals for enterprise customers in Germany. It requires strong technical customer-facing experience and collaboration with sales, support, product, and engineering teams.
What you'll do
- Lead customer onboarding, implementation, and adoption
- Drive business success planning and value realization
- Act as the voice of the customer internally
- Collaborate with Technical Support and Customer Engineering on issues
- Develop hands-on product knowledge
- Educate customers on features, best practices, and security
- Manage relationships from technicians to CISOs
- Support renewals and expansion while minimizing churn
What you'll need
- 5+ years in enterprise customer-facing roles
- Experience in Customer Success, Professional Services, Technical Account Management, or related areas
- Domain knowledge in security, DevSecOps, AppSec, containers, compliance, or vulnerability management
- High autonomy and ownership of customer portfolio
- Entrepreneurial mindset and ability to build new processes
- Strong collaboration and customer advocacy skills
- High emotional intelligence and priority management
- Startup and hands-on technical experience preferred
Skills
Customer successEnterprise customer managementTechnical account managementIssue managementProduct expertiseCustomer trainingAccount renewal and expansionCybersecurity domain knowledge
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