Taking applicationsVoice Support·Posted 14h ago
Talent Pool: Customer Service Representative | Metro Manila (Remote)
VirtualStaff365Verified company
Philippines
Pay
Not listed
Job type
Full-time · Remote
Hours
APAC hours
Location
Philippines
EnglishMid level
About the role
VirtualStaff365 is building a talent pool of remote Customer Service Representatives for overseas clients, with the role based in the Philippines. It requires at least two years of omni-channel customer support experience and offers full-time home-based work on an Australian Eastern Standard Time day shift.
What you'll do
- Handle voice inbound/outbound support
- Provide live chat support
- Handle email/ticketing support
- Meet CSAT, QA scores, and ticket volume metrics
- Resolve issues and de-escalate frustrated customers
- Achieve first-contact resolution
- Manage multiple tools, databases, and chat windows
What you'll need
- Minimum 2 years customer service, call center, or remote support experience
- Experience with voice, live chat, and email/ticketing channels
- Track record meeting CSAT, QA, and ticket volume metrics
- CRM and ticketing system proficiency
- Cloud telephony/VoIP software familiarity
- Advanced verbal and written English
- Strong critical thinking and troubleshooting
- Ability to work unsupervised from home
Skills
Customer serviceOmni-channel supportCRM and ticketing systemsCloud telephony/VoIPSlack, Microsoft Teams, Zoom, Google WorkspaceEnglish communicationTroubleshooting and de-escalationMultitasking
Benefits
Permanent work-from-home set-upHealth insurancePaid time off13-month payGovernment mandated benefits
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