Taking applicationsVoice Support·Posted 7d ago
Customer Service Associate
Fresh Prints
Philippines
Pay
$3–$4/hr
Job type
Full-time · Remote
Hours
US hours
Location
Philippines
EnglishEntry level
About the role
A remote customer experience associate role supporting Fresh Prints customers through email, chat, text, and phone. It requires at least 1.5 years of customer support experience and pays $550–$700 per month on fixed Philippine-time shifts.
What you'll do
- Respond to customer inquiries via email, chat, text, and phone
- Resolve customer issues according to company policies
- Maintain detailed documentation in tickets and internal systems
- Own customer conversations including follow-ups and handoffs
- Meet performance metrics such as QA score and response time
- Collaborate with Sales, Operations, and Production teams
- Maintain professionalism and brand standards in communication
- Identify recurring issues and contribute to process improvements
What you'll need
- At least 1.5 years in customer support or client services
- Comfortable in a fast-paced, metrics-driven environment
- Strong written communication and professional brand voice
- Ability to work independently and know when to escalate
- Ability to manage multiple conversations simultaneously
- Basic CRM, ticketing, and spreadsheet skills
- Available for Philippine-time shifts after training
Skills
Customer supportWritten communicationAttention to detailProblem-solvingCRM and ticketing systemsManaging multiple conversationsData navigationEscalation judgment
Benefits
Remote work2-month paid sabbatical for eligible employeesPaid in USDTraining provided
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