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Manager, Customer Success ‑ Property
SOCi
USA
Pay
$48–$62.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishSenior level
About the role
SOCi is hiring a Manager of Customer Success - Property to coach a team of Customer Success Managers serving multifamily property management accounts. The remote, US-based role focuses on retention, adoption, escalations, and cross-functional coordination, with a $100,000–$130,000 base salary plus bonus/commission.
What you'll do
- Manage, coach, and develop a team of Customer Success Managers
- Monitor team performance across retention, adoption, engagement, and satisfaction KPIs
- Support CSMs in building and executing customer Success Plans
- Guide the team on high-volume Property accounts and repeatable playbooks
- Partner with sales, implementation, support, and product teams
- Coordinate customer escalations and ensure timely resolution
What you'll need
- 1–2 years of people management or team lead experience
- 5+ years of Customer Success experience
- Experience with or within the multifamily property industry
- Strong analytical, organizational, and problem-solving skills
- Ability to work cross-functionally
- Strong interpersonal and consultative communication skills
- Track record of coaching and developing team performance
- Willingness to adapt to job changes and other duties as assigned
Skills
Customer success managementPeople management and coachingMultifamily property industryRetention and adoption KPIsCross-functional collaborationEscalation managementSuccess planningAnalytical and problem-solving
Benefits
Health insurancePaid time off401(k) plan with employer matchWellness incentivesPaid holidaysFlexible work environmentCareer growthQuarterly wellness days
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