Taking applicationsVoice Support·Posted 15h ago
Customer Support Specialist (Bulgaria)
ElevenLabsVerified company
Bulgaria, Poland, Philippines, Canada
Pay
Not listed
Job type
Contract · Remote
Hours
Flexible
Location
Bulgaria, Poland, Philippines, Canada
EnglishMid level
About the role
A fully remote contract customer support role at ElevenLabs, handling support tickets, technical troubleshooting of API and browser issues, documentation, and content moderation for an AI voice platform. It stands out for combining technical support with community moderation and for requiring 2-3 years of SaaS technical support experience.
What you'll do
- Resolve customer support tickets quickly and with empathy
- Troubleshoot technical issues and provide user-friendly solutions
- Contribute to documentation and help center articles
- Act as liaison between customers and the company
- Ensure user-generated content complies with guidelines
- Review and moderate the voice library
What you'll need
- 2-3 years in technical customer support at a SaaS or high-growth tech company
- Experience in a start-up with international remote teams
- Experience troubleshooting API or browser issues
- Detail-oriented with a focus on high-quality work
- Autonomous, execution-focused mindset
- Interest in AI and technology
Skills
Technical customer supportAPI troubleshootingBrowser error troubleshootingSaaS supportDocumentation writingContent moderationFirst-principles problem solvingAutonomous execution
Benefits
Learning & development stipendSocial travel stipendAnnual company offsiteCo-working stipendFully remoteCareer growth
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