Taking applicationsVoice Support·Posted 19h ago
Embedded AI Expert
Cresta
USA
Pay
$48–$67.5/hr
Job type
Full-time · Remote
Hours
Flexible
Location
USA
Open to people in the United States
EnglishMid level
About the role
Embedded AI Expert at Cresta configuring and maintaining the Opera self-service product for contact-center customers, analyzing conversation data, and mentoring customer analysts. Requires 1–5 years of relevant experience and is based in the USA with a $100,000–$140,000 annual salary plus bonus and equity.
What you'll do
- Configure and maintain Cresta’s Opera self-service product
- Use keyword and utterance rules to identify key moments in contact center conversations
- Analyze emerging topics using voice analytics tools
- Monitor trends and anomalies in customer conversations
- Align customer business priorities with contact center operations
- Respond to ad hoc business requests with actionable insights
- Mentor and support customer analysts on Cresta tools
- Collaborate with Cresta teams and customers
What you'll need
- 1–5 years relevant experience
- Contact center experience preferred
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Comfortable working with SaaS software
- Comfortable speaking with senior executives
- Proficient in Microsoft Word, Excel, and PowerPoint/Google Slides
- Speech analytics familiarity preferred
Skills
Contact center operationsVoice analyticsSaaS softwareData analysisMicrosoft ExcelPowerPoint/Google SlidesSpeech analyticsCommunication
Benefits
Health insurancePaid time offPaid parental leaveCommunication & Wellness StipendPaid trainingCareer growthBonus and equityCollaborative work environment
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