Taking applicationsVoice Support·Posted 14h ago
Customer Experience Associate
RobinhoodVerified company
Denver, CO, United States
Pay
$20.5–$25/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Denver, CO, United States
Open to people in the United States
EnglishEntry level
About the role
A customer experience associate role supporting Robinhood users by phone, email, and chat on financial products and platform features. It is an office-based US position in Denver or Westlake with in-person attendance requirements and a 24/7 shift model.
What you'll do
- Support customers via phone, email, and chat
- Resolve customer inquiries
- Explain financial topics and platform tools
- Identify and communicate service improvements
- Develop product and financial expertise
What you'll need
- Excellent written and verbal communication
- Customer support experience preferred
- Bachelor's degree or financial services experience a plus
- Ability to work a 24/7 shift
- Comfort with fast-paced environment
- Independent thought and multitasking
Skills
Customer supportPhone, email, and chat supportEmpathyWritten and verbal communicationFinancial product knowledgeIndependent judgmentPrioritizationAdaptability
Benefits
Health insurancePaid time offPerformance bonusEquity ownership401(k) matchingCareer growthMental health benefitsCatered meals
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