Customer Service Agent | Collections | Curitiba/PR ‑ On‑site
ConcentrixVerified company
Curitiba, Brazil
Pay
$2/hr
Job type
Full-time · On-site
Hours
Flexible
Location
Curitiba, Brazil
About the role
On-site voice customer service and collections role in Curitiba, Brazil, focused on negotiating payment conditions and recording customer information. Fixed monthly pay starts at R$1,621 plus variable compensation, with paid training and benefits; candidates must be able to work on-site in Curitiba.
What you'll do
- Provide voice customer service with empathy and clarity
- Understand customer situations and guide alternatives
- Present negotiation conditions respectfully
- Conduct discussions focused on agreement
- Record information accurately in systems
- Follow up on negotiations and requests
- Use multiple systems and digital tools simultaneously
- Collaborate with the team for quality and results
What you'll need
- Complete high school education
- 18 years or older
- Experience with voice customer service
- Good oral and written communication
- Active listening and empathy
- Persuasive, consultative, solution-focused profile
- Organization and attention to detail
- Availability to work on-site in Curitiba and different shifts
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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