Fashion Support Consultant ‑ (Italian speaking) ‑ Onsite ‑ LE02

Onsite customer support role in Barcelona for an Italian-speaking fashion brand, handling customer contacts by phone, email and other channels. Requires fluent Italian plus advanced English and offers a fixed-term 39-hour week with paid training and a yearly bonus.

• Handle incoming customer interactions via phone, email and other channels
• Log all interactions and provide timely solutions within SLAs
• Maintain up-to-date knowledge of products, services and systems
• Identify and escalate complex cases for effective resolution

• Bilingual or proficient in Italian with advanced English
• Good understanding of IT platforms, equipment and applications (Windows, MS Office, internet settings)
• Comfortable in a customer service environment
• Strong customer care skills including active listening and problem-solving
• Take ownership of requests through to resolution or escalation
• Onsite work in Barcelona

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.