Customer Service Advisor ‑ Homecoming ‑ One Makati 2026

Customer Service Advisor handling inbound calls, outbound calls, or internet inquiries for client products and resolving routine customer problems while meeting KPIs. The role is based in Makati City, Philippines, and prefers a high school diploma plus three to six months of relevant experience.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems regarding products or services
• Meet contractual KPIs
• Clarify customer requirements and use decision-support tools
• Document accounts and track information in a call-tracking database
• Offer additional products and/or services
• Greet customers courteously and professionally
• Refer customer inquiries to published materials, secondary sources, or senior staff

• High school diploma
• Three to six months of relevant experience preferred
• Strong customer service orientation
• Strong computer navigation skills and PC knowledge
• Effective written and verbal communication
• Attention to detail and dependability
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.