Customer Service Representative (French and Spanish speaking) ‑ Onsite ‑ JE01
ConcentrixVerified company
Barcelona, Spain
Pay
$10.5/hr
Job type
Full-time · On-site
Hours
EU hours
Location
Barcelona, Spain
About the role
On-site customer service role in Barcelona with Concentrix, supporting a coffee-industry brand with orders, post-sales requests and CRM data entry. It requires French plus advanced Spanish, offers a 39-hour Monday–Friday schedule, and includes fully paid training and a yearly bonus on top of a fixed gross salary.
What you'll do
- Provide accurate information to customers
- Log and follow up correct and valid orders or requests
- Deliver high-caliber customer service on post-sales requisitions (logistics, warranties, refunds)
- Capture all required data elements in the CRM per client policies and procedures
What you'll need
- Proficient or bilingual in French
- Advanced level of Spanish
- Excellent communication skills in customer-facing situations
- Good team player with drive for success
- Previous experience in a similar position is a plus
Skills
Benefits
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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