Davao Customer Care Specialist iRecruit Engage 2026

This is a full-time customer care role in Davao, Philippines, handling inbound and outbound calls plus internet inquiries for client products and services. It focuses on routine problem resolution, customer rapport, and meeting service KPIs, with some work-at-home roles also mentioned.

• Handle inbound calls, outbound calls, and internet inquiries
• Resolve routine customer problems about client products or services
• Clarify customer requirements and provide appropriate resolutions
• Greet customers courteously and professionally
• Maintain basic knowledge of client products and services
• Track, document, and retrieve information in call tracking database
• Participate in activities to improve customer satisfaction and business performance
• Offer additional products and/or services

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes quickly
• Ability to rotate shifts as needed
• Courteous with strong customer service orientation

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.