Taking applicationsVoice Support·Posted 14h ago
Business Customer Support Specialist
WiseVerified company
São Paulo, Brazil
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
São Paulo, Brazil
EnglishMid level
About the role
A full-time customer support role at Wise handling complex phone, chat, and email cases for business customers. It requires two years of contact-centre experience and fluent English, and is based on-site/hybrid in Greater São Paulo, Brazil.
What you'll do
- Handle complex customer issues across phone, chat, and email
- Meet KPIs for case resolution, productivity, and quality
- Take ownership of end-to-end case resolution
- Diffuse and manage escalating customer interactions
- Escalate to KYC, Complaints, and PayOps teams
- Maintain records following standard case handling processes
- Identify process improvement opportunities
- Collaborate with and give feedback to teammates
What you'll need
- Minimum 2 years customer support experience in a contact centre
- Experience with phone, chat, and email channels
- Fluent in English
- Typing speed of 45 words per minute
- Flexibility for day, night, weekend, and holiday shifts
- Legally authorized to work in the assigned location
- Successful background screening
- Strong communication skills and empathy
Skills
Phone, chat, and email supportProblem solvingCustomer advocacyEmpathy and active listeningEscalation managementKYC, complaints, and PayOps escalationTyping speed 45 WPMData security
Benefits
Health insurancePaid time offPaid parental leaveTransportation vouchersMeal vouchersFood vouchersLife insuranceTotalPass gym access
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