Baguio Customer Care Specialist iRecruit Engage 2026

A full-time customer care role based in Baguio City, Philippines, handling inbound and outbound calls or online customer inquiries and resolving routine product or service issues. It is an entry-level position that prefers a high school diploma and three to six months of relevant experience, with rotating shifts.

• Handle inbound calls, outbound calls, or internet inquiries
• Resolve routine customer problems about products or services
• Clarify customer requirements and use decision-support tools
• Greet customers courteously and professionally
• Document and notate customer accounts accurately
• Offer additional products or services
• Track and retrieve information in a call tracking database
• Participate in activities to improve customer satisfaction

• High school diploma
• Three to six months of relevant experience preferred
• Strong computer navigation skills and PC knowledge
• Ability to communicate effectively in writing and verbally
• Dependable with strong attention to detail
• Ability to multitask and adapt to changes
• Ability to rotate shifts as needed
• Patience and a professional tone with customers

Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.