Taking applicationsVoice Support·Posted 14h ago
Business Support Specialist ‑ German speaking
MollieVerified company
Lisbon, Portugal
Pay
Not listed
Job type
Full-time · Hybrid
Hours
Flexible
Location
Lisbon, Portugal
GermanEnglishEntry level
About the role
A full-time customer support role in Lisbon for a German-speaking specialist at Mollie, handling live chat, email and phone inquiries from merchants. The job focuses on proactive product advice and feeding customer insights back to internal teams.
What you'll do
- Act as first point of contact via live chat, email, and phone
- Resolve customer inquiries quickly and effectively
- Advise customers on Mollie products
- Provide actionable feedback to internal teams
- Propose innovative solutions
- Listen to customer feedback and challenges
What you'll need
- Fluent in German and English
- At least 1 year of customer support experience
- Adapt easily to changing environments
- Quickly grasp new information and processes
- Fast learner and problem solver
- Clear communicator
- Submit CV in English
Skills
Customer supportLive chat supportEmail supportPhone supportProblem solvingCommunicationCustomer experienceProduct advising
Benefits
Career growthRegular feedbackPerformance reviewsFair salary reviewsInternal hiring
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