Advisor I, Customer Service – Danish
ConcentrixVerified company
Kuala Lumpur Sentral, Malaysia
Pay
Not listed
Job type
Full-time · On-site
Hours
Flexible
Location
Kuala Lumpur Sentral, Malaysia
About the role
A full-time customer service advisor role handling inbound and outbound calls and internet inquiries for Danish-speaking customers. The job is based in Kuala Lumpur and involves resolving routine customer problems, meeting KPIs, and possible shift rotation.
What you'll do
- Handle inbound and outbound calls and internet inquiries
- Resolve routine customer problems
- Meet contractual KPIs
- Clarify customer requirements and use decision-support tools
- Maintain basic product and service knowledge
- Document customer accounts accurately
- Offer additional products or services
- Track and retrieve information in call tracking database
What you'll need
- High school diploma
- Three to six months relevant experience preferred
- Strong customer service orientation
- PC knowledge and computer navigation skills
- Effective written and verbal communication
- Dependable with attention to detail
- Ability to multitask and adapt to change
- Ability to rotate shifts as needed
Skills
About Concentrix
Concentrix is one of the world's largest customer experience and BPO companies. In Egypt it runs contact centers in several cities, including Cairo, Alexandria, Asyut, Ismailia, Port Said and Luxor, hiring English and Arabic speakers for global clients. These roles are on-site.
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